RiO Helps Strutton’s Support Workers

Leading London-based support services agency, Strutton, has commissioned systems developer, CSE-Servelec Limited to help Strutton to meet ambitious performance standards for service delivery, via the implementation of a customised version of RiO, CSE Servelec’s web-based electronic case management system.

RiO is to be installed in the offices of Strutton to manage daily activities, as part of an initiative to increase efficiency and improve quality of service to vulnerable adults living in the community, including clients with mental health and substance misuse issues as well as people who are living with HIV/AIDS.

RiO is a scaleable, multi-disciplinary solution that gives Strutton the ability to communicate and share appropriate information with a client’s health care provider or social care agency. This can be particularly useful for clients who have been referred to several healthcare professionals or organisations. Messages can be automatically sent to relevant people via the workflow facility, streamlining processes and providing information and reports in a timely manner.

The single source of person-based information embodied by RiO is vital for professionals working in a multi-agency environment, supporting paperless records and all aspects of administration. Appointments for each support worker are entered into the system, where they can be administered by RiO’s unique workflow and caseload management functions. Totally eliminating the need for paper, RiO produces a diary for each support worker and allows him or her to access the electronic records regarding the clients for whom they have responsibility.

Michelle Bettany, Support Services Director at Strutton said, “It is increasingly important for support providers to be able to demonstrate the quality and consistency of the services they provide. In addition, support workers’ time must be used well if they are to achieve high levels of customer care. We believe that RiO will allow us to streamline our information handling and reporting, increase effectiveness of our case management and achieve efficiencies in the work of the Support team”.