CSE Servelec’s RiO is Solution to Trust-Wide Unity

CSE Servelec’s RiO is a web-based electronic patient record system that will help Newcastle, North Tyneside and Northumberland Mental Health NHS Trust to achieve synchronisation of their working practices and client care. The Trust was established on 1 April 2001, as a result of merging mental health services from two separate organisations. A care record system was required to integrate and unify all client data into a single source of clinical and demographic information.

RiO can be accessed with just a standard web browser, enabling users across the wide geographical area of the Trust to simultaneously access records relating to the care of their patients. “As RiO is purely web-based, any Trust PC is ready to access it, therefore deployment and support costs are minimised. RiO’s bandwidth requirements are also very low, which is a major benefit, particularly for remote and mobile users. The system is intuitive to use, reducing training costs and making it universally accessible to staff of all disciplines,” says Darren McKenna, Head of IM&T at the Trust.

RiO’s modern technology enables the Trust to monitor Key Performance Indicators and to meet its clinical information requirements. The system will also support the Trust’s Care Pathways, enabling healthcare professionals to use it at any time and wherever they need to, either for support at the point of care, or to check a patient’s record between visits. Access to information is strictly controlled, to maintain confidentiality and security.