The policy of CSE Servelec is to provide products and services that fully comply with the specifications agreed with the customer and to continuously monitor and improve customer satisfaction.

To achieve this CSE Servelec has established its quality system in accordance with the standard ISO 9001:2000, including the guidelines for the development, supply and maintenance of software, the TickIT Guide revision 5. The quality system is approved by Lloyd's Register Quality Assurance who implement regular audits to ensure continued conformance.

The quality system is endorsed by the senior management team, including the managing director and implemented by personnel at all levels.

The quality manual is the source document, which establishes the policy, objectives and philosophy of CSE Servelec along with a description of the systems operated to ensure a logical and systematic approach in the achievement of the desired quality. The quality manual is supported by a range of CSE Servelec standards, which provide more detail for some activities to ensure consistency and that the requirements are understood by appropriate staff.

CSE Servelec's proven expertise in project management is complemented by detailed quality planning, which ensures a structured and effective approach to satisfy the requirements of the customer. Internal auditing is an integral part of the culture of CSE Servelec and the results are used to increase the effectiveness of processes.

CSE Servelec's culture is one of continual improvement and the entire quality system is regularly reviewed by the senior management team, including the managing director to ensure that the system is fresh and effective. This enables CSE Servelec to provide customers with products and services, which are fully compliant with the requirements.